When you use the Website or Services, we collect both non-personal information and personally identifiable information. Information is collected when a user visits, registers, or otherwise submits information through the Website or subscribes to or uses the Services. If you allow another person to use the Services to which you subscribe you are responsible for informing them of the terms of this Policy. If such person does not agree to the terms of this Policy, they should stop using the Services immediately.

We collect information from you both automatically and through user submission of information. Information we collect automatically when you use the Website or Services may include information about your internet connection, IP address, MAC address or other unique device identifiers for devices connected to the Services, and other technical information from or about computer and network hardware and software on or through which you use the Services or access the Website, including your browser type, device type, operating system, date and time you accessed the Website or used the Services, the location from which you access the Website or Services, host or Internet Service Provider (ISP) information, and usage details such as pages and content that you visit on the Website or through use of the Services.

Personally-identifiable information may be collected through the Website, at the time you subscribe to our Services, or in connection with the on-going provision of Services to you, including through communication with Greenlight Networks’ employees or agents. The personally-identifiable information collected may include: name, contact information such as postal address, phone number, and email address, property ownership status (e.g. own vs. rent), information concerning any owner, joint owner, or other resident(s) of the property in which you reside, information regarding our services being requested and when you requested them, the Greenlight Networks District in which you are seeking service, the date you started and completed a service order, and payment, bank account, or credit/debit card information, including card issuer, credit or debit card number, expiration date, CVV code, bank name, account number, routing number, and billing address.

If you Subscribe to our Services and are part of, or apply for, the Affordable Connectivity Program, we will collect information relating to your eligibility for that program including, but not limited to, household size and income, whether you participate in federal assistance programs, whether you live on qualifying Tribal lands, last four digits of your social security number, and date of birth, all of which are used to confirm your eligibility for the program.

We may also ask you for information when you report a problem with our Website or our Services. Personal information that Greenlight Networks collects also includes information obtained from, and copies of, any correspondence you send to us (including email addresses or phone numbers if you email or text us), your responses to surveys we might ask you to complete for our research purposes, and details of the transactions you carry out through our Website.