Support Contact us via Email Rochester: (585) 351-6600Albany: (518) 412-3900Buffalo: (716) 919-4300Binghamton: (607) 775-9206 Headquarters1777 E. Henrietta Road Suite #120Rochester, NY 14623 Get Local Support Our Support Hours Monday-Friday: 8:00 am to 8:00 pmSaturday-Sunday: 8:00 am to 6:30 pm After hours technical support available 7 days a week Customer Portal Submit a Ticket Portal Account Login Get in Touch For sales, technical support, billing or general inquiries feel free to contact us below. First Name * Last Name * Email Address * Address ZIP Phone Number Account # Modem Serial # (Starts with ALCL or ADTN) Router Manufacturer Company Name (If applicable) What we can help you with? * —Please choose an option—New Residential ServiceUpgrade/Change Existing ServiceTechnical SupportBillingTotal Managed Wi-FiConcerns About ConstructionGeneral/Other Your Message * This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.