Careers

Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second. Based in Rochester, NY and founded in 2011, the company builds, owns and operates its fiber-optic networks to provide amazingly fast Internet connections to its customers.

We’re building one of the fastest networks in the US so that users can experience the future of broadband. Our customers are passionate about getting the fiber-optic, Gigabit Internet service we provide, and we’re looking to grow our team with people who are just as passionate about providing an amazing customer experience and building an amazingly fast network.  Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!

Position: Customer Support Concierge

Responsibilities:
Greenlight Networks’ Customer Support Representative will help develop, refine, and manage the rapid growth of our ultra-high-speed, fiber-optic Internet service, providing a best-in-class experience for our customers. This individual will be our customers’ liaison to all aspects of the company’s network and operations, including construction, installation, maintenance, general billing, sales inquiries and service of our fiber-optic network.

The position is responsible for answering our customers’ basic computer and networking questions along with supporting customer billing and sales inquiries. This position will work on the administration, installation, testing and other tasks related to the maintenance of clients to ensure a positive customer experience. The successful applicant must have a strong understanding of home networking equipment and PC troubleshooting along with the ability to answer general customer service questions. Additionally, the position will require interaction with customers, with communication via the phone, email and in person.

Local travel to customer premises may be required.

This is an non-exempt position and included in our on-call rotation schedule.

Qualifications

Essential Job Functions

  • Responding to inquiries from customers and installers, etc. to provide basic technical assistance and customer service support.
  • Troubleshoot customer connectivity issues over the phone and by email as well as in person.
  • Compile and maintain all necessary documentation on customer interactions. Provide all reports in a timely fashion.
  • Clear, concise and accurate communication with customers regarding technical issues as well as assisting customers with billing and inbound sales inquiries.
  • Support field personnel with in-home installations and service calls.
  • Perform other assigned and related duties as assigned.

Required Skills & Experience:

  • Strong PC hardware and software skills.
  • Home networking experience is beneficial.
  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal.
  • Ability to work well with others, as well as independently.
  • Attention to detail.
  • Strong organizational skills and ability to multi-task in a small business environment.
  • Demonstrated proficiency in MS Word, Excel, PowerPoint and Microsoft Outlook.
  • Interest in learning all aspects of designing, constructing, and operating a Gigabit, fiber-optic network.
  • One year previous customer support experience preferred.
  • Valid NYS Driver’s License

Work Schedule:
To start and for training, schedule will be 8:00am-5:00pm with a 1 hour lunch break.  After team member is fully trained, hours may change to include evening shifts and possible weekend hours as our business expands.

On-Call Expectations
On-call personnel are scheduled in advance to respond to all escalations that may occur at times outside standard business hours.  It is the expectation that the scheduled on-call team member will be accessible by phone and readily available to address the issue in need of escalation.  Further, the team member must have access to a computer, the internet, and those standard tools necessary to troubleshoot the escalation.

 We are an equal opportunity employer m/f/d/v.

 

 

Position: Fiber Design Specialist

Position Scope and Overview

Greenlight’s Fiber Design Specialist is responsible for maintaining the company’s GIS based fiber management software.  This includes preparing GIS data for use, cleaning up data input by other users, creating construction maps, creating splice plans, and processing as-builts.  Construction maps and splice plans will involve collaboration with our Fiber Construction Engineers.  The Fiber Design Specialist will occasionally be asked to complete other GIS based tasks.

The specific position responsibilities are outlined as follows:

Qualifications & Essential Functions

  • Prior GIS experience.
  • Work with Fiber Engineers, Outside Plant (OSP) construction crews, to design fiber infrastructure as well as create splice packages, BOM, and as-builts
  • Identify, document and potentially automate method for acquiring needed utility base layers for new markets and importing it into fiber management system
  • Audit and Import all of greenlights existing infrastructure and information including cable, splice cases, fiber splices, equipment and homes served

Required Skills & Experience

  • Bachelor’s Degree or 5 years in telecommunication industry related to project design and OSP Engineering
  • Proven planning and organization skills in a dynamic and high growth work environment
  • Project management experience preferred
  • Attention to detail
  • Strong organizational skills and ability to multi-task
  • Proficiency in Lode Data/3GIS or similar, base mapping, GIS layering, or a willingness to learn how a fiber-optic network is designed and functions
  • Thorough understanding of Rights of Way, private easements, existing utilities (water sewer, gas, poles, etc)
  • Knowledgeable in state and municipal permits and easements
  • Must be able to interact with coworkers, customers, municipalities, Telco Engineers, construction forces to acquire OSP records, assessor maps, map info, and construction prints
  • Experience reading blue prints, conduit prints, and floor plans
  • Proficiency in Microsoft Word, Excel, PowerPoint, Project and Outlook
  • Valid driver’s license
  • Must be able to read, create, and interpret technical documents, fiber maps and as-built drawings, and legal documents related to easements and rights of way
  • Ability to successfully select and communicate with contractors and vendors performing work or providing related materials to the company
  • Position is based in the 1255 University Avenue, Rochester, NY office with business hours of 8am-5pm Monday-Friday except Holidays

We are an equal opportunity employer m/f/d/v.

Qualified applicants are invited to submit their resume to careers@greenlightnetworks.com

Position: FIBER CONSTRUCTION ENGINEER

Position Scope and Overview

Greenlight’s Fiber Construction Engineer is responsible for the design and construction of new Greenlight Districts.  The successful candidate will learn, standardize, and engineer Greenlight Networks’ fiber-optic networks.  We seek candidates with experience and fundamental knowledge of outside plant such as running cable, strand, conduit and splicing for fiber optics.  An understanding of make ready and a thorough understanding of outside plant telecom, the individual will not only create new designs into the mapping system, but will be utilized to input all of Greenlight’s existing network and fiber down to the fiber and splitter detail.  In this role, the Fiber Engineer  will work directly with the Fiber Design Specialist as well as the outside plant construction crew to create designs, splice packages that will be used to construct Greenlight’s Internet Service.  The Fiber Engineer also works closely with our operations team to insure a successful launch of the Greenlight District.

The specific position responsibilities are outlined as follows:

Qualifications & Essential Job Functions

  • Design and engineer the network infrastructure for new Greenlight Districts using PON (Passive Optical Networking).
  • Identify and assist in the process of acquiring easements, permits, and licenses
  • Assist and communicate with utilities
  • Oversee and manage contract construction labor
  • Assist with establishing and coordinating site access, splicing, repairs, and cut-over schedules with customers and contractors
  • Provide network builds and capital expenditure budgets
  • Update project management tools on a regular basis to ensure timely project completion
  • Collect and verify as-builts
  • Assist with tracking of make-ready bills and applications
  • Work with Network Operations Center to facilitate maintenance issues and restoration of outages
  • Manage multiple projects simultaneously
  • Design, draft, & redline fiber layout as it pertains to his/her projects using Greenlight’s CAD department and Fiber Design Tools such as 3-GIS

Required Skills & Experience

  • Bachelor’s Degree or 5 years in telecommunication industry related to project design and Outside Plant Engineering
  • Proven planning and organization skills in a dynamic and high growth work environment
  • Project management experience required
  • Proficiency in Microsoft Word, Excel, PowerPoint, Project and Outlook
  • Understand Optical Time Domain Reflectometer results
  • Understand splicing procedures
  • Must possess a valid driver’s license and safe driving record
  • Ability to manage capital and operational budgets
  • Must possess extensive knowledge of outside plant construction, local, state and utility rules and regulations governing the construction and maintenance of the network
  • Must be able to read, create, and interpret technical documents, fiber maps and as-built drawings, and legal documents related to easements and rights of way
  • Ability to successfully select and communicate with contractors and vendors performing work or providing related materials to the company

We are an equal opportunity employer m/f/d/v.
Qualified applicants are invited to submit their resume to careers@greenlightnetworks.com

 

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